Windward Software Customer Care

Hardware/Networking/Peripherals 39

• Actian Zen Performance Tuning
• Can’t Print from System Five on Cloud.
• Cash Drawer
• Cash Drawer not opening or opening for one tender type.
• Configure Inateck P6 and P7 barcode scanner (STX) In Cloud Environment

See all 38 articles

Pervasive/Actian Database 25

• 7224: User lacks the appropriate rights to authorize or deauthorize a key
• Actian Zen v15 Install
• Changing DSN to Meta Data version 2
• Create a DSN via ODBC (32 bit) *NEW*
• Customer Unique number becomes "0"

See all 25 articles

General 79

• "System Five is already running on this computer" Login Screen
• Add or Delete a SystemFive User
• AIC Restarting the Location Segment Definitions
• Authentication Error on sign in to Remote Desktop(Cloud)
• Automatic License Code Renewal

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System Five Functionality 43

• 'B' type invoices - accounts receivable with back orders
• AADL Backorders
• AADL Verify Billing
• Adding New Supplier
• AGED AP or AGED AR not balance with the Balance Sheet

See all 43 articles

Integrity 6

• Common Integrity issues
• Fixing T-Stock Error
• Inventory Integrity
• Inventory Stock Integrity Report
• Split Plants

See all 6 articles

WebAPI 12

• To Setup/ Install WEBAPI
• Windward Web API Swagger 2.0 Documentation
• Get Customers that have changed
• How to Update S5WebAPI IP address
• API won't connect - access denied

See all 12 articles

Payment Processing 45

• "Missing Encryption Key" error stopping sign in
• Cant renew rentals using CC on file
• Certified USA EMV PINPads
• Configuration of the Moneris Verifone P400 POSPAD
• Contactless Payments, NFC, Tap and Pay

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Taxes 14

• Setting up System 5 for use with the EHF ( Environmental Handling Fee - Eco Tax)
• G.S.T Report
• Setting up items with GST included and Eco tax included.
• Cash Based Taxation
• Tax Areas - Setup Requirements

See all 14 articles

Printing 29

• Access violation 004D2EF3 when printing invoice
• Activating Warning/Comments in Inventory, Purchase or Invoice
• Adding Permissions for Windward in the Registry
• Advance form design
• Basic Invoice Form Design

See all 29 articles

Payroll 23

• Windward Payroll Frequently Asked Questions (Legacy)
• CPP / EI Exempt Employees
• Form 1095-C Configuration
• US Labor & Industries Tax - Washington State
• New York State's NYS-45 tax form

See all 23 articles

POS Devices 24

• Barcode Scanner Configuration
• Eyoyo EY-034W Barcode Scanner
• Hardware Configuration for CipherLAB 8200 Series
• Honeywell 3800G, 1452G, 1472G and HP ElitePOS 2D Barcode Scanners
• How to Configure CipherLab 8200 in System Five

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Purchases 8

• Columns On PO Not Populating Correct Info
• Drop Ship on PO
• How to delete ghost special orders showing from the Required Orders report
• How to process PO return
• How to record pre-payments or Advance payments to Suppliers or Vendors

See all 8 articles

Inventory 92

• Inventory Dataload
• Barcode Fix Routine in Excel
• Handling Inventory Returns in System Five
• How to setup and use the Transfer Stock/Stock Move option
• Sell Through Allowances

See all 92 articles

Server/Network Configuration 28

• Automatically Launching / Starting System Five when Logging into Windows Terminal Services
• Can't run Screen Connect ConnectWiseControl.Client.exe.
• Creating Desktop Shortcuts That Take You Directly to a Specific Gmail Profile
• Disable Power Saving and Power Options in Windows
• Force All Users Out at specific times (TIMEOUT.NOW)

See all 28 articles

Inventory Reports 12

• Design Inventory Report
• Stock/Ledger Reconciliation Report
• Delete Inventory Routine - Import from File
• Inventory Value Report
• Consignment Reporting

See all 12 articles

Hardware Configuration 16

• Apple Macintosh Compatibility
• Barcode Printer Codes
• Basic Troubleshooting or Troubleshooting 101
• Configure Inateck P6 and P7 barcode scanner (STX)
• DATALOGIC MEMOR

See all 16 articles

Stock Adjustments 9

• Inventory Stock Adjustment
• Physical Inventory Count
• Physical Count Strategy for Advanced Inventory Control (AIC)
• Big Count Method for Physical Counts
• Should I clear out my quantities before doing my physical count?

See all 9 articles

Sales 35

• Adding a new tender type (non integrated)
• Check Refund
• Commission structures by sub-category
• Creating a Refund Check at Point of Sale
• Documents Button

See all 35 articles

Day-End, Month-End, Year-End 6

• Closing Routines command
• Foreign Exchange Issue when Check cleared
• Month-End Procedures
• Point of Sale Transaction Report
• Purpose of Cash Clearing Reconciliation

See all 6 articles

Accounting 23

• Electronic Funds Transfer (EFT) setup
• Initial Bank Rec Lesson
• Bank Reconciliation Problems
• Missing transactions in the bank reconciliation when using departments
• Merge and Move Ledger Numbers

See all 23 articles

Reports 46

• Missing Lookup Words in Design Reports
• Available Reports
• Price1 is showing sporadic values in Design Inventory Reports
• Slowness in running reports
• Reporting on Inventory Sales

See all 46 articles

Invoicing 5

• Invoice Numbering Methods
• Where are Invoice Signatures Stored in System Five?
• TouchScreen Setup For Garden Centers and Nurseries
• Invoice Setup - Sub Types tab
• Colored Boarder Around Comments Box

3rd Party Integration 10

• Polaris Processes use WindwardConnect and S5WebAPI
• WebSell Data Gateway Installation
• AVB Integration - Issues
• WebSell Ecomm Staging not loading
• Ecommerce Staging Import Blank Screen

See all 9 articles

Bank Reconciliation - Accounting 12

• Parts Smart Setup
• Error Message - BTROpenConnection Exception: I/O error 103
• Set up the ShipRush program
• WebSell Pricing Issue Troubleshooting Solution
• WebSell Technical Details for DataGateway and Sync

See all 11 articles