Windward Software Customer Care

The issue you are experiencing may be that something is blocking traffic to the Licensing Server. Typically, this can be a firewall or proxy. Below is the information we send to customers to try and work around it. If you like, we can follow the steps for offline Deauthorization and Authorization. Those are below as well.

Resolving Firewall/Proxy:

When a Pervasive/Zen product authorization is performed, a TCP/IP internet connection via the HTTP port to Pervasive is required. The URLs required are as follows:-

o elspv.actian.com
o bkpelspv.actian.com

If you are using a firewall, please configure it to allow connections via the HTTP port to the above 2 URLs. If you are using a proxy and wish to allow Pervasive product authorization, please allow HTTP connections to the above 2 URLs by adding them to your proxy exception list.

This method involves updating the registry for a proxy:

Modify the Windows Registry and add the following to the HKEY_LOCAL_MACHINE\Software\Pervasive Software\ELS\ key.
String Value proxy_host
DWORD Value proxy_port
String Value proxy_userid
String Value proxy_passwd

Note: The proxy_host and proxy_port values are the only ones required by Pervasive PSQL/ZEN.

Depending on the configuration of your proxy server, you may also need to add proxy_userid and proxy_passwd

Here is an example:

[HKEY_LOCAL_MACHINE\SOFTWARE\Actian\Zen\ELS]
"proxy_host"="127.0.0.1"
"proxy_port"=dword:00000050
 

If the machine is not connected to the internet, or as an alternative, we do have the two methods below to Authorize the license.

Phone Authorization:

1. Open the Phone Authorization Utility (C:\Program Files (x86)\Actian\PSQL\bin\guipaadm).

2. Follow the prompts in order to generate the Authorization Request Code.

3. Send the code to us for processing.

4. We will send you the final code to put into the utility.

Or

Offline Authorization:

1. Open a command prompt (Start>Run>cmd).

2. Navigate to a directory that you have write access to.

3. Enter the command clilcadm -g <License> license.ath

a. For 64-bit the command is w64clilcadm -g <License> license.ath

4. Copy the file created in Step 3 to a machine with PSQL/Btrieve and internet access.

a. If you like, you can send us the license.ath file via email, and we will perform steps 5-7, and send you the license.pky file so that you can continue on with Step 8.

5. Open a command prompt (Start>Run>cmd).

6. Navigate to the location of the file you copied over in step 4.

7. Enter the command licgetauth license.ath

a. This will create a file called license.pky.

8. Copy the file back to the machine with no internet access.

9. In the command prompt, navigate to the location of pky file you copied in Step 8.

10. Enter the command clilcadm -a license.pky