Overview

When attempting to access Ecommerce Staging Import the user is presented with a blank screen.  Ecommerce Staging Import may work for a single user and not others.  This applies to both on-prem and System Five on Cloud installations.


At the time of writing this article Ecommerce Staging Import applies to Sidekick, Websell, MegaAVB, and Woocommerce integrations.


Users will experience a blank Ecommerce Staging Import as seen below. 

Solution

EdgeWebView2 tool may not be installed or has been installed under a single-user-only.  Re-install and ensure enabled for all users.


For on-prem installations 

  1. Download Evergreen bootstrapper and install 122.0.2365.66 or greater for all users. https://developer.microsoft.com/en-us/microsoft-edge/webview2/?form=MA13LH#download
  2. Click here for further troubleshooting information on installing EdgeWebView2 in your environment.


For System Five on Cloud

  • Windward Support can request a re-installation of the EdgeWebView2 component.