System Five provides a feature that would allow you to create a refund. This refund can be from a returned item made by your customer or an already existing credit from your customer’s account.
Requirement
Enable the option “Print cheque - enter Cheque number and print” in the Setup Wizard.
(Setup Wizard > Invoice Setup > Refund Cheque Journal Options)
How to Create a Refund Check
A refund check can be processed in two different ways.
Using a ROA (Receive on Account) Type of Invoice
1. Create a new ROA invoice.
2. Attached the customer name you wanted to give the refund to.
3. Enter the amount of refund.
4. Click on the ‘Tender’ button.
5. Then double-click on the Check value box.
6. This will bring up the “Issue Refund Check” window where you enter the details such as the check # and any comments.
7. Click ‘OK.’
8. ‘Print’ window will show up, prompting you to print the check.
9. Click ‘OK’ to print.
Using an AR (Accounts Receivable) or C (Cash) type of invoice
1. Using the invoice where the returned item was attached, go directly to the ‘Tender’ tab.
2. Then double-click on the Check value box.
3. This will bring up the “Issue Refund Check” window where you enter the details such as the check # and any comments.
4. Click ‘OK’.
5. ‘Print’ window will show up, prompting you to print the check.
6. Click ‘OK’ to print.
