FAQ

Backup your System
Why backup is so important! Catastrophic failure of your data is a real possibility. Your data access can be blocked by Ransomeware Natural disaster...
Mon, 22 Mar, 2021 at 2:39 PM
Customer Care Resources
The Best Place to Start is The Help Center All of the resources available to Windward Software clients are summarized here. The Help Center can be found a...
Tue, 4 Oct, 2022 at 12:20 PM
Gmail Set-up (mapi32.dll MAPI) On-Prem
Instructions: If you have encounter this error on S5 and have already follow all of the instruction on the (Gmail - Google Mail with System Five Solution Ar...
Fri, 11 Nov, 2022 at 9:19 AM
How to change the System Five Icon
Some users might want to have different icons for the Live System Five or Training System Five This article should help you with how to change either. ...
Fri, 19 Aug, 2022 at 1:15 PM
How to create GETOUT!.NOW file
Open an untitled Notepad then go to the File menu and select "Save as" and then type the File name: GETOUT!.NOW Then click Save.
Wed, 3 May, 2023 at 2:28 PM
How to Watch Training Videos
Our self-help now uses VLC media player for video content. Download VLC Here Install VLC media player 1) Download the VLC media player from https...
Wed, 10 Mar, 2021 at 10:10 AM
Internet Explorer being re-routed to Edge
How to Fix Issue Where Internet Explorer Shortcut is redirecting to the Microsoft Edge browser. A recent windows update has forced all Internet Explo...
Tue, 7 Jun, 2022 at 10:30 AM
NON-MFA - Cloud Reset for Password ABOUT TO EXPIRE
As a security best practice, System Five on Cloud passwords expire every 90 days.  The message that required this solution If you receive this dialog t...
Thu, 15 Jun, 2023 at 10:35 AM
NON-MFA Cloud Reset for Password ALREADY EXPIRED
As a security best practice, System Five on Cloud passwords expire every 90 days.  The message that required this solution If you receive this dialogu...
Thu, 1 Feb, 2024 at 10:39 AM
P400 Pinpad will decline from first use in Debit payment
The reason why a P400 pin pad will decline using the first attempt Debit payment is that the sequence numbers are not correct on the first attempt. They syn...
Tue, 11 Apr, 2023 at 6:06 PM



Windward System Five Sidekick Video

Sidekick is a mobile application that integrates with your existing data, freeing you from the limitations of a desk and enabling your staff. Learn More about Sidekick.


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