Overview

If experiencing a Global Payments Canada - Authorizing error "Processing Error (dseEMVClientX) Socket Connect to prod2.netepayhosted.dcap.com failure.  Making contact with Global Payments or Datacap Systems support may be good next step as it can indicate an event impacting processing.




Solutions

This typically indicates a network communication failure.  Check to see if there is an event happening with Global Payments at https://statussight.com/status/global-payments.


  1. Start by checking if you can ping the prod2.netepayhosted.dcap.com.  If it fails to ping there could be several places an outage could be experienced to cause this error.
    • Have the customer check with their IT if their on-premise firewall is blocking communication.
    • At the CMD prompt, run tracert prod2.netepayhosted.dcap.com and check the results.
    • Customer should contact their ISP to ensure they are not blocking prod2.netepayhosted.dcap.com endpoint.
  2. Contact Global Payments Support at (800) 263-2970 and choose 1 for English. 1 for Virtual Terminal support and 2 for Global Payments Terminal.
  3. Contact Datacap support at (215) 997-8989 or https://www.datacapsystems.com/support/ 
    • Monday – Friday 8:30am to 5:30pm EST