Overview
If you are receiving a dsiEMVClientX "Socket Error Trying to Connect Error 3006" or "Error trying to Connect Error 2006 4003". Although similar they may indicate different remediation paths.
Error trying to Connect Error 3006 4003
This error looks like the Datacap deployment id has not been activated correctly when there is no Datawire ID. The customer will need to contact their Merchant Service provider and ask them to allow the Datawire ID to be re-provisioned.
- A Datawire account exists for the MID/TID entered, but is either not provisioned for self-registration or the Datawire ID has already self-registered. Contact the First Data rep to update the account to support the DID self-registration service (SRS) reset.
- Once the Datawire ID has been reset, Escalate to development to have the Datacap deployment ID reset.
- Restart the NETePay Service
- Check to ensure the NETePay Service is configured to auto-start
- From the start menu choose Services
- Look for “NETePay Service” and set it to AUTOMATIC
Socket Error Trying to Connect Error 3006
This may indicate the Datacap Netepay service is not running. Check the workstation that is supposed to have the Datacap NETePay service is running and if not restart the service.
