Overview
Use this article to set up and configure a Moneris Verifone P400 PINpad. This device requires a separate ethernet cable to each device. Consult your network administrators to accomplish changes to your network. Verifone P400 for Moneris POSPAD needs Windward System Five version 6.2.4.68 or higher.
See also these source articles for https://wiki.windwardsoftware.com/doku.php?id=moneris_pinpads and troubleshooting.
Installing, upgrading or swapping pinpads
The Moneris pinpads have a Pinpad Id (starts with 66). This will need to be updated in the datacap deployment id by Windward Software datacap administrators. This task will need to be scheduled ahead of the pinpad swap time. To minimize downtime, we recommend changing half of the pinpads at a time. We will need to know the old pinpad id and its replacement lane ID for each batch.
How to setup a P400 device
This setup will require your network administrator’s assistance to connect the P400 to your company’s network. You may need to run a separate Ethernet cable to each POS workstation, or use a network switch. You will also need to assign or reserve each pinpad an internal static IP.
Further details can be viewed at https://www.moneris.com/en/Support/Devices/P400 but most of these instructions are not for this setup.
You will also need to install the datacap netepay server for Moneris. NETePay Moneris Canadian EMV Host POSPAD - MSH version 5.07.21 or higher is required. https://datacapsystems.com/netepay-moneris-canadian-host-emv-pospad-msh
DSIEMVClientX™ 1.32 is also required to be installed on the workstations
The Moneris POSPAD is a semi-integrated payment terminal. Credit and Debit card data does not pass through System Five or the workstation and is therefore out of PCI scope to System Five. Gift Card data does pass through System Five however, gift cards are not mandated by PCI.
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The Moneris P400 connects to System Five and to Moneris via a TCP/IP connections. There is no serial or USB connection required.
Plug an Ethernet cable into the slot that says Eth. The other identical slot is for a serial cable.
Plug the power cable adapter into the power slot.
You may need your IT technician to configure your network or router to allow the pinpad to connect to it as well as to assign it a static IP address. | |
To enter the configuration screen on the P400 hold down [ < ] and press [ 1 ], and then release both at the same time.
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Language
Select [ 1 ] English or [ 2 ] French | |
Integration Mode
Select Direct to Host
Select Production
Select Public (IPG1) | |
ERC Connection
To get to the ERC connection you have to scroll down by putting your finger on the Moneris Logo at the top of the screen and sliding your finger up.
Press the Configure Lan | |
Setup LAN Connection
Select IPc4 and then either Dynamic IP or Static IP depending on your network. Please see your network administrator. You will need a static IP address for this pinpad to work properly otherwise it’s IP address may change. Assigning it a static IP address can be done on the pinpad or on the router. System Five connects to the pinpad using a TCP/IP connection.
The pinpad must be able to accept IP requests on port 9599 and SystemFive or WindwardPOS must be able to send outgoing requests on port 9599
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Network Configuation
To view the configuration of the P400 hold down [ < ] and press [ 4 ] and then release both at the same time.
Here you can view the IP address of the pinpad.
The Moneris Hosts should show as PASS
To test that the P400 is connected you can ping the IP address shown.
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Application Information
To view the application information of the P400 hold down [ < ] and press [ 3 ] and then release both at the same time.
You will need the serial number to match up with the Pinpad id. The pinpad Id is provided on your Moneris stetup sheet and should start with the numbers 66. |
Datacap Netepay Install Install Datacap NETePay on either a server, workstation or virtual machine. This must be on the local network. https://datacapsystems.com/netepay-moneris-canadian-host-emv-pospad-msh
NETePay Moneris Canadian Host EMV POSPAD - MSH 5.07.21
NOTE: Datacap Netepay must be allowed to accept incoming requests on PORT 9000. | |
Set up in System Five for Datacap NETePay server
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Setup in System Five to Prompt for CVV Moneris requires CVV entry for card-not-present transactions. This setting will need to be configured to take a card not present transaction.
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Set up in System Five for each PINPad
NOTE: DHCP reservations for each PINpad should be setup on the network so the IP addresses remain fixed and do not move around on the network. If a PINpad reboots and gets a different IP address this will break the setup and ability to process credit cards. NOTE: Cash back can be enabled. The pinpad will prompt for the amount. (which is not configurable). This prompt will only occur when Debit is selected on the POS tender screen. Debit Contactless will be disabled when debit cash back is selected. | |
TokenizationMoneris does not fully support tokenization.
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Moneris P400 Troubleshooting
No response from Host
On the PINpad, press [ < ][ 7 ] together. It should say **IPG Pass** and **RDS Pass**. If it says **fail**, then the pinpad does not have access to the outside world. Most good network techs will block unknown devices. The network tech will need to allow those devices to connect to the Moneris Hosts.
Network best practice is to have the network router assign a static IP address to the pinpad based on the pinpad's MAC address, not setting the pinpad to a static IP. If the network router is not assigning an IP address when set to DHCP, it will most likely also not allow outbound traffic to that device either.
If the test PINpad works and the download parameter's fails with no response from Host, but the pinpad is reacting to the download request. Then the pinpad does not have an external network connection, or Moneris has not configured the host correctly.
Installation Issues
Q: If you receive an "Attempting Activation via PSCS Failed - PSCS: (-49) ePay Director cannot be used for this installation".
A: Ensure you install the correct NETePay Moneris Canadian Host version 5.07.21 or newer release.
WV Parameter Download
If you receive an "Error Status Check Failed - NETePay response follows: Lane Identifier Not Found - Use 'Lane Setup' in NETePay" error. An error such as transposition of the serial number that starts with 66 has occurred. Review the Lane ID and serial numbers with the Windward Software datacap administrator.
EMV Server Status Check- Failed
- Go to Netepay Server > Setup > Lane Setup
- If the Lane ID don't match with the one in the Datasheet, then you will get "Lane Identifier Not Found - Use "Lane Setup" in NETePay " . You will need to reach out to Craig to get it corrected
DSIEMVClientX upgrade required
If receiving an EMV: Server Status Check Failed - NETePay response follows: DSIEMVClientX: Upgrade required".
NETePay Moneris Canadian EMV Host POSPAD - MSH version 5.07.21 requires
DSIEMVClientX™ 1.32, which is required to be installed on each workstation.
Moneris Support
It’s possible that the PINpad is not configured properly on the host, or the PINpad itself is not loaded or configured properly. Depending on technical ability, the merchant can call Moneris Customer Service Support at 1 (866) 319-7450. We may also need to assist with Moneris Support. Moneris Customer Service has access to the configuration of all production devices and will be able to verify the setup and guide them on the initialization steps.
Undefined Condition Code
- Update to 6.4.0.115 or higher - issue for the second tender on an invoice.
- Ensure the invoice number does not have any dashes or other punctuation.