Resolving “Error- Not Accessible” When Printing Using ZDesigner Version 8 or Version 10 Drivers


https://supportcommunity.zebra.com/s/article/000020654?language=en_US



This article resolves the "Error - Not Accessible" message in the print queue status when printing using ZDesigner version 8 or 10 Drivers.


issue / question


"Error - Not Accessible" message is shown in the print queue status when printing with ZDesigner version 8 or version 10 Drivers. How do I solve the "Error- Not Accessible" message in the print queue status when printing using ZDesigner version 8 or version 10 Drivers.


applicable to


ZDesigner version 10 driver for Windows, ZDesigner version 8 driver for Windows, Link-OS compatible printers


resolution / answer


Sometimes, an "Error - Not Accessible" message is shown when trying to print with a version 8 or version 10 printer driver. 


NOTE "Error-Printing" and "Error-Not Accessible" are different errors.
"Error-Printing" is usually due to incorrect printer port mapping, whereas "Error-Not Accessible" is due to the printer driver failing to retrieve the printer's status. 



Procedure:
 

  1. Using the ZDesigner driver, right-click the printer driver and select Printer properties.

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  1. Ensure to select Printer properties instead of "Properties":

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NOTE Ensure you have full administrator rights on the computer when making changes, as settings may be revert without administrator privileges. 


  1. From Driver Settings, click Settings.
  2. Scroll down to Status checking > Status check type drop-down. 
  3. Select the Disabled option, click Apply, and OK.

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  1. Restart your computer to clear the print job stuck in the print queue.
  2. The "Error - Not Accessible" should be resolved after the computer restarted.