Windward Software Customer Care

What process to use to record a check set by a supplier as payment for a defective item that was returned under warranty.

The following tutorial describes the set up and process used to track defective items as an RMA (Return Merchandise Authorization) until you receive a check from your supplier for the value of the item. Once the check is received, the item is transferred out of your inventory as a receivable (in the supplier's name), then a CONTRA is done to move the receivable over to payables, and the check is then posted to the bank.