If you encounter the error below
"Global Payments Canada - Authorizing
Declined Processor - Authentication Error"
There could be a mismatch or the "portico password" has been changed
Only Global Payments Canada is able to update the deployment information as they are purchasing datacap on behalf of the Windward customer. If this is part of the Worldpay to Global migration work being done by the professional services team email our PS manager and global contacts with the customer name, customer phone number, deployment ID if we have. Not the more information we can provide about an account helps as Global sometimes has clients under different business names or locations.
- Charlene Gillespie <cgillespie@windwardsoftware.com>.
- Nikou Saranjam <nikou.saranjam@globalpay.com>
- JF Faille <jean-francois.faille@globalpay.com>
Get the correct password from Global and may need to confirm with Datacap to see if the password matches on their end.