When replacing or migrating a server, it will be necessary to deauthorize the Actian Pervasive key on the old server and authorize it on the new server. These keys are linked to several pieces of hardware within that server to uniquely identify it.

This process may also need to be followed when upgrading hardware in a server or virtual server such as adding additional memory, changing a network card or even upgrading to a bigger hard drive.

Your servers MUST have an internet connection to perform these steps.

How to Deauthorize

  1.  On the server, open the Zen License Administrator from the Windows start menu.  If this is Pervasive 12 the tool is called the Pervasive License Administrator.
  2. In the Zen License Administrator, the first thing you will want to do is make a note of the Product Key(s).
    •  In some cases, you may have more than one permanent key. All of them will need to be deauthorized and then authorized on the new server.
  3. Highlight the key you will be Deauthorizing and click the deauthorize button.  This will send a request out to Actian to deauthorize your key over your internet connection.
    • Within a few seconds, you should get a message that says the key was successfully deauthorized.
  4. Repeat this process for all keys that you need to deauthorize.

How to Authorize

  1. On the new server or virtual server, you will need to install the appropriate Zen/Pervasive version.
  2. Once it is installed you will again open the Zen License Administrator.  The server name should already be populated with the name of the server or workstation you are currently on.
  3. In the Key field, you will enter the product key you made a note of in the previous steps. 
  4. Once you have typed the key you must press the Authorize button.  This will contact Actian and authorize the key.
  5. If everything worked as planned you will receive a message saying that the key has been authorized and the details of the key will now be showing in the License Administrator.

If something does not work, you will receive a message saying this key is already in use on another computer. If this occurs, contact Windward support and we can assist you with correcting this.