To view the Renew Rentals report select the Rentals > Renew Rentals from the Navigator menu and click the Summary tab.

In the event that one or more of the credit cards fail to authorize, each of the declined transactions have an indicator in the credit card column, as shown in Figure 1.


Figure 1: Example of declined transaction

The back ground color of the declined transaction is shown in red. In order to deal with declined transactions you need to establish the reason before attempting to re-process the credit card authorization. Double-click the Original Invoice column to open the Invoice Details window with the specific invoice details displayed.

You likely need to contact the customer as the most common cause of declined transactions is expired credit card information or possibly incorrect credit card information. We recommend that you contact your customer any time a transaction is declined. Your credit card processor may have additional instructions on how to handle declined transactions.