Overview
Microsoft Quick Assist is a remote desktop screen sharing tool provided by Microsoft in Windows 10 and above operating systems. Windward Software support may use this tool to help support you. You may need to install and create an account to use if it is not already present.
Install Quick Assist
Select Start > All apps > Microsoft Store. In the Microsoft Store, search for and select Quick Assist.
Select Get or Install. If prompted, give permission to install Quick Assist. After it's installed, the button will change to Open.
Important: If you’re on a PC that’s managed by your work or school, you might not be able to download and install Quick Assist from the Microsoft Store due to a policy from your organization. For more info, contact your IT support person or admin.
Use Quick Assist
Open Quick Assist
The Quick Assist store app has a new icon.
To open the app, do one of the following:
Select Start , enter Quick Assist, then select it from the list of results.
Press Ctrl + Windows logo key + Q.
On Windows 11, select Start > All apps > Quick Assist.
Select the Open Quick Assist button below.
Note: If the old app icon still appears on your device, make sure you select the new app icon. After you open the Store app, the shortcuts for the old app should be removed automatically. If the old app icon isn't removed, you can delete it manually.
Help someone you know by using Quick Assist
Open Quick Assist.
Select Help someone, then share the 6-digit code with the person you're helping.
After they've entered the code, wait for the person you're helping to allow the connection and share their screen.
When you’re connected and helping someone, you can use different tools in Quick Assist if you like, such as a laser pointer, annotation, chat for typing messages, and more.
If you’d like to request full control of their PC, select Request control, then wait for them to allow it.
When you’re done helping them, select Leave.
