How to Activate Your Windward Customer Care User Account

Overview

Activating your Windward Customer Care account gives you full access to Windward Software’s self-service support portal. Once activated, you can submit support tickets, track their status, and access helpful resources.

Windward Customer Care Activation Steps

Step 1: Sign Up for an Account

1. Visit the Windward Customer Care portal: https://support.windwardsoftware.com
2. Fill out the below form as seen in image
3. Enter your email address and name
4. Click Submit

Step 2: Email From Windward Support

1. Check your inbox for a confirmation email from Windward Support within 24 hours (email example below in figure 1)
2. Click the link in the email to create your password and verify your account (activation link example below in figure 2)

Figure 1 - Windward Support Email with Activation Link

Figure 2 - Activation Page to Setup Password 

Step 3: Log In and Access Support

1. Return to the Windward Customer Care portal.
2. Click Login and enter your credentials.
3. Once logged in, you can:
   • Submit new support tickets
   • View and track ticket status
   • Access knowledge base articles
   • Reopen closed tickets if needed

Need Help?

If you encounter any issues during activation, contact Windward Support via:

• Email: support@windwardsoftware.com
• Phone: 1-(800) 663-5750

[
  {"@type": "HowToStep", "name": "Log in to Customer Care", "text": "Go to https://customercare.windwardsoftware.com and log in using your credentials."},
  {"@type": "HowToStep", "name": "Navigate to User Management", "text": "Click on the 'Users' tab in the left-hand menu to view the list of users."},
  {"@type": "HowToStep", "name": "Activate a User", "text": "Find the user you want to activate, click the three-dot menu beside their name, and select 'Activate'."},
  {"@type": "HowToStep", "name": "Confirm Activation", "text": "A confirmation message will appear. Click 'Yes' to proceed with activating the user."},
  {"@type": "HowToStep", "name": "Verify Status", "text": "Ensure the user’s status changes to 'Active' in the user list."}
]