How to Reset Your Windward Customer Care Portal Password

Overview

The Windward Software Customer Care Portal provides access to Knowledge Base articles, support ticket submissions, ticket status updates, and ticket reopening options. It also sends email notifications as your support request is worked.

Resetting Your Windward Customer Care Portal Password

Steps to Reset Your Password

1. Open the Windward Customer Care Portal Login Page

Go to: https://support.windwardsoftware.com

2. Click “Forgot your password?”

Select the Forgot your password? link on the login screen.

3. Enter Your Email Address

Enter the email address associated with your Windward Customer Care account.

4. Click “RESET MY PASSWORD”

Instructions to reset your password will be emailed to you.

Request a Customer Care Account

1. Open the Link Below and Fill out the "Request a Customer Care Account" Form 

REQUST CUSTOMER CARE ACCOUNT FORM

*Please note: If you receive any emails at all regarding customer care tickets in your email inbox, you likely have an account and will only need to follow the above 'reset password' steps in order to obtain access to your customer care account.

[
  {"@type": "HowToStep", "name": "Open the Support Portal Login Page", "text": "Navigate to the Windward Support Portal login page using your web browser."},
  {"@type": "HowToStep", "name": "Select 'Forgot Your Password?'", "text": "Click the 'Forgot your password?' link located below the login fields."},
  {"@type": "HowToStep", "name": "Enter Your Email Address", "text": "Provide the email address associated with your Support Portal account."},
  {"@type": "HowToStep", "name": "Check Your Email Inbox", "text": "Look for a password reset email from Windward Software Support."},
  {"@type": "HowToStep", "name": "Follow the Reset Link", "text": "Open the email and click the included password reset link."},
  {"@type": "HowToStep", "name": "Create a New Password", "text": "Enter a new password that meets the security requirements, then confirm it to complete the process."}
]