As a security best practice, System Five on Cloud passwords expire every 90 days. 


The message that required this solution

If you receive this dialogue when signing in: “This user account's password has expired. The password must change to log on. Please update the password or contact your system administrator or technical support.” 


For TENANT ADMINISTRATORS: In order to receive another user's password reset, your administrator account password must not be expired. 

  • If you receive an error dialog with the code: 0x1207, try a different password
  • Try a different password if you are receiving the error "You must change your password before logging on the first time."

Our password policy is:

  • 1 capital
  • 1 number
  • 8 character min
  • no part of your username may appear in your password


Do not reuse your old/expired password, always create a new password. See this video to guide you in creating a strong password


STEPS:


Launch Remote Desktop, see diagram below 
  1. Click on the three dots “…” to the right of the S5oC subscription.
  2. Choose Unsubscribe
  3. Click the “Continue” button to answer “Are you sure you want to unsubscribe?”
  4. Close or Exit Remote Desktop client first.
  5. Open Remote Desktop client again and the environment should refresh and you will be presented with the “Subscribe” button.
  6. Make sure to click on "Use Another Account" then enter your cloud login @na.windwardoncloud.com.
  7. Log in using your expired password
  8. Once successful, you should be prompted to create a new password




Multi-Factor Authentication

Resetting your password

One benefit to having MFA enabled is you can reset your own password without contacting support:

  1. Choose the region your credentials are from.
    1. For North American clients use https://na.windwardoncloud.com
    2. For Australian clients use https://au.windwardoncloud.com
  2. Click “Forgot your password?”
  3. Enter your username (without your na.windwardoncloud.com or au.windwardoncloud.com) and the CAPTCHA.
  4. Enter the code from your authenticator.
  5. Enter your new password and the CAPTCHA and click Reset Password.
This will also unlock your account if it has been locked out from too many attempts.