Microsoft release updates to the Remote Desktop Client used to connect to System Five on Cloud.  This will push notifications when these updates are available and will show in the top right of the application.  It is recommended to stay up to date as typically these updates resolve defects and enhance functionality.

As of August 16, 2021 the minimum version required is 1.2.1672 to connect to System Five on Cloud.   An example error message received using version 1.2.1364 which was published on 09/22/2020 is seen below.

How to update Remote Desktop Client

  1. To update click on the ... in the top right corner of the Microsoft Remote Desktop client.
  2. From the popup menu choose About.
  3. Click the "Update" button to apply the update.

This may require elevated User Account Control access or administrative rights to install the update.  If this is required you will need to contact your local IT provider for access.