Windward Software Customer Care

Setup requirements from user (confirm that both requirements are met before an appointment is made to setup and implement the Zebra TC21):

1. Collect Google Account email address that will be used with the Android Device (to access Google Play store) and send to the Developer (Craig R.) to authorize the client for downloading the App
   1. Recommend creating a new Gmail account for the purpose of Data Collecting using this device to avoid sharing personal or business email accounts (e.g businessnameTC21@gmail.com)
2. RMR & POS Device Manager is setup
   1. Cloud setup: fetch.php (windwardsoftware.com)
   2. Cloud setup: Setting up the System Five Remote POS Device Manager (RMR) : Windward Software Customer Care
   3. On-Prem Setup (Craig advised to use the following setup for on-Prem):
      Setup Wizard

POS Device Manager (*Use 127.0.0.1 for On-Prem “Server” address)
 

Process:

1. Send Developer (Craig R.) email (Google Account credentials) of user that will be setting up the TC21 device
2. Connect Zebra TC21 to wireless network
3. Setup Device à includes entering your email to your Google Account (same email provided in Step 1)
4. *Tip – Turn Screen Rotation off in your device’s settings 
5. Setup DataWedge Profile (https://wiki.windwardsoftware.com/lib/exe/fetch.php?media=hardware:windward_datacollector_android_app.pdf)

1. Download the Windward SCAN App from the Play store here: https://play.google.com/apps/internaltest/4700672995914150968
   1. Enter credentials for Google Playstore
   2. Accept Invite
   3. Download App
2. Open Windward SCAN App and open Settings
   1. Enter IP address for computer that has the POS Device Manager
      1. Use CMD prompt, type “ipconfig”, and hit enter to identify your IP address

1. Click Test button
   1. Should receive “Test OK” dialogue
2. Click “Save” button
3. Start scanning your barcodes (or manual entry)
4. Upload scanned barcodes to System5 (Optional: After uploading the user will be prompted to “Erase All Data” (i.e. barcodes) from the device)         

*If System 5 is not running, or the POS Device Manager is not connected to it, the barcodes will be stored in the “Data Collector” tab of POS Device Manager.

Troubleshooting:

1. If Windward SCAN App cannot connect to POS Device Manager, check the IP address in the settings of the Windward SCAN App
2. A single scan returns a qty of 2 or more
   1. Check to see if there are multiple instances of the App running
   2. Close Windward SCAN App and start again (may need to do this multiple times)
3. Can we use it on multiple workstations?
   1. Yes, if you change the IP Address (and Port) in the Settings of the Windward SCAN App to the workstation you want to use and the RMR is setup on that workstation
4. Will it work with barcodes that represent a serial #?
   1. Yes, if the serials are loaded into System 5 then it will be able to match the barcode to the serial number