As a security best practice, System Five on Cloud passwords expire every 90 days. 

The message that required this solution

If you receive this dialog that states: “You must change your password before logging on the first time. Please update your password or contact your system administrator or technical support.

  • If you receive an error dialog with the code: 0x1207, try a different password
  • Try a different password if you are receiving the error "You must change your password before logging on the first time."

For TENANT ADMINISTRATORS: In order to receive another user's password reset, your administrator account password must not be expired. 

Our password policy is:

  • 1 capital
  • 1 number
  • 8 character min
  • no part of your username may appear in your password

Do not reuse your old/expired password, always create a new password. See this video to guide you in creating a strong password 


  1. Follow this link in the INCOGNITO window. It is important to open the link in incognito so it will not carry over any account.
  2. Ensure that you are logged on with your cloud username with” for NA” for AU

  3. And your current password
  4. On the next page, you will be able to update your current password

Multi-Factor Authentication

Resetting your password

One benefit to having MFA enabled is you can reset your own password without contacting support:

  1. Choose the region your credentials are from.
    1. For North American clients use
    2. For Australian clients use
  2. Click “Forgot your password?”
  3. Enter your username (without your or and the CAPTCHA.
  4. Enter the code from your authenticator.
  5. Enter your new password and the CAPTCHA and click Reset Password.
This will also unlock your account if it has been locked out from too many attempts.